Norwegian Cruise Line Health & Safety Protocols
With the relaxation of travel requirements around the world, Norwegian is thrilled to welcome all guests back on their ships to cruise freely to the places they've been dreaming of, regardless of vaccination status and with no testing requirements. Destination-specific requirements will still need to be met.
All guests must accept the terms and conditions in the guest ticket contract. In addition, guests must agree to abide by all of the cruise line's health and safety protocols and acknowledge the risks associated with COVID-19 during their voyage and shoreside experiences. Guests who fail to agree to these terms and conditions will not be permitted to board.
Safety Onboard Norwegian Ships
With Sail Safe, the industry-leading Health & Safety Program, Norwegian will continue to put their guests and crew members first by keeping everyone safe and healthy on board the ships and in the communities Norwegian visits. In addition to requiring the crew to be up-to-date with all their vaccinations, Norwegian will continue to evolve the already robust science-backed program to broaden the cleaning, sanitation, and air filtration technologies across the fleet.
- Continuous Ship-Wide Cleaning & Disinfection Measures: Comprehensive enhanced cleaning and sanitation protocols, using EPA-approved disinfectants, have been implemented throughout the cruise experience.
- Upgraded Medical-Grade Air Filters: Norwegian is strategically installing medical-grade air filters of the highest filtration grade, MERV 13 or HEPA, capable of removing 99.9% of airborne pathogens, including COVID-19, and implementing new bi-polar ionization technology.
- Enhanced Onboard Medical Teams & Health Services: Norwegian has improved the onboard medical capabilities with additional staffing relative to capacity and enhanced facilities including new and upgraded equipment and onshore medical institution partnerships.
Introducing NorwegianCare: NCL's New Travel Protection Plan
Norwegian Cruise Line has introduced a new travel protection plan called NorwegianCare, effective for reservations made on or after February 3, 2025. This plan replaces the previous BookSafe Standard and BookSafe Platinum travel protection plans, which are now discontinued for new reservations but remain available for bookings made on or before February 3, 2025. The Essentials travel protection plan continues to be available for purchase within the final payment period and during online check-in for all sailings.
Key Details of NorwegianCare:
- Eligibility: NorwegianCare and Essentials are available exclusively to U.S. residents.
- Cost:: The total cost for NorwegianCare is 10% of the combined total of the insurable items in your booking.
- Claims Process: All claims for reimbursement or NorwegianCare Credits (NCC) must be initiated with Aon Affinity within 180 days of the original sail date.
Booking Process via API:
- PriceType Code: Travel Protection will continue to use PriceType Code 10 and follow the same booking process.
- Default Application: If Travel Protection is not defined in the booking request, NorwegianCare travel protection will be applied by default.
- Opting Out: To decline Travel Protection, include the insurance code 'NON' in your booking request.
- New Insurance Code: A new insurance code, 'NOC', has been introduced as of the go-live date.
- Discontinued Codes: The previous insurance codes, such as Standard (STD) or Platinum (PLT), should no longer be used. Attempting to request these codes will result in an error indicating that these insurance types are no longer available.
Action Required:
Please review your system and test your booking platform to ensure compatibility with the new NorwegianCare product. To learn more or add NorwegianCare to your booking, contact our cruise agents today!
