Virgin Voyages Cancellation and Refund Policy
If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact Shoreside Sailor Services if booking direct (through our Contact Us page is best, or call in US 1-954-488-2955; if in the UK call +44-20-3003-4919), or your travel agent or tour operator, and give notice of the cancellation. The Voyage will only be cancelled on the date we receive the notice of cancellation.
After the grace period (but still before the 120-day mark), you can receive a full refund on any payments, not including your deposit. For your deposit, you can request a Future Voyage Credit at this time.
Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin.
Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. Claims must be made directly to your insurance company. As always, we recommend you purchase our Voyage Protection.
Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price.
Cancellations shall be deemed effective at 11:59 p.m. local east coast United States time on the date Guest communicates such cancellation. Per person taxes and fees will be refunded to the credit card on file.
Standard Policy
| Days Prior to Departure |
Cancellation Charge Per Guest |
| Booking - 120 Days |
7-day grace period to request a full refund on your deposit and any other payments made. Refunds will be issued to your original form of pay |
| 119 - 45 Days |
?Future Voyage Credit? in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. |
| 44 - 0 Days |
All funds paid are final. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before you |
*
Note: From 119 days up to 45 days from your departure date, your available options are:
- Change to a new Voyage date up to 1 year after original Voyage date.
- Change names on the reservation; permissible up to 48 hours before your Voyage sailing date.
- Submit an insurance claim if travel protection (aka travel insurance) was purchased.
Last Modified: 05/13/2024
Note: the date of departure means the date the arrangements you have booked through Virgin start. So if you booked a flight or hotel add-on to your Voyage, it is the day the first add-on begins. Conversely, It may be your Voyage sail date if that is the only thing you booked with Virgin. The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation.
Cancellation Policies are subject to change by the cruise line. For the most current Virgin Voyages and Refund Policies, please refer to the Virgin Voyages website or a Virgin Voyages brochure.
Link to Virgin Voyages cancellation policies: https://help.virginvoyages.com/helpportal/s/helpcategory
