Scenic Cruises Cancellation and Refund Policy
Cancellation Updates:
Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options.
Scenic Cruises' Cruise with Confidence Policy
NEW [Temporary] Policy: All guests with a booking to depart from 1 November 2020 and guests considering a booking after that date, have the option to transfer their booking to an alternate date without a Scenic Group fee up to 31 December 2021 (or 31 December 2022 for Scenic Eclipse), up to 30 days prior to departure. Scenic will waive all cancellation fees with the value of the booking applied as a Future Travel Credit and we will review the timing for the full payment when re-booking. Please note, if you choose to cancel or transfer there may be third party fees applicable, which will be at the guests own expense.
Effective Date: Friday, March 6, 2020
Sailing Window: Sailings through 2020
Product Eligibility: River cruise and international land tour bookings departing from 1 November to 31 December 2020
Do you have a Scenic Future Cruise Credit? Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers.
Cancellation notices must be issued to Scenic in writing during its regular office hours. Any changes to your departure date or name changes will be deemed a cancellation and the applicable cancellation fees will apply. In the event of cancellation, you will be liable to pay Scenic cancellation fees calculated in accordance with the following table.
Standard Cancellation Policy
| Days Prior to Departure |
Cancellation Charge Per Guest |
| Booking - 90 Days |
Loss of deposit |
| 89 - 60 Days |
35% of total cruise fare |
| 59 - 30 Days |
50% of total cruise fare |
| 29 - 0 Days |
No refund |
Last Modified: 08/18/2014
Please note that in the event of cancellation you may also be obligated to pay cancellation fees to third parties including, without limitation, airlines.
Cancellation Policies are subject to change by the cruise line. For the most current Scenic Cruises and Refund Policies, please refer to the Scenic Cruises website or a Scenic Cruises brochure.
Link to Scenic Cruises cancellation policies: http://www.scenictours.com/terms-and-conditions/?webSyncID=d4de1eb2-c22d-e6b4-8412-84651e682928
