Ponant Cruises Cancellation and Refund Policy
Cancellation Updates:
Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options.
Ponant's Worry-Free Booking Policy
NEW [Temporary] Policy: For any new booking, in case of cancellation your cruise is fully refundable up to 90 days after confirmation. For 2020 departures: make a new booking with a 10% deposit, and final payment is due only 30 days before sailing. Up to 30 days prior to departure, you will receive a full refund in case of cancellation. Full refund to be either in cash or Future Cruise Credit (FCC). In case of a cash refund, client will be subject to a $250 per pax administrative fee.
Effective Date: March 9, 2020
Sailing Window: Sailings through 2020
Product Eligibility: New reservations
Do you have a Ponant Future Cruise Credit? Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers.
For any deposited or fully paid booking, cancellation penalties will be assessed as noted below. These cancellation penalties are applicable on all services booked with Ponant Cruises.
Expedition Style Cruises
| Days Prior to Departure |
Cancellation Charge Per Guest |
| Booking - 91 Days |
25% of full fare |
| 90 - 76 Days |
50% of full fare |
| 75 - 61 Days |
75% of full fare |
| 61 - 0 Days |
No refund |
Last Modified: 07/22/2014
All Other Cruises
| Days Prior to Departure |
Cancellation Charge Per Guest |
| Booking - 91 Days |
10% of full fare |
| 90 - 61 Days |
25% of full fare |
| 45 - 31 Days |
75% of full fare |
| 30 - 0 Days |
No refund |
Last Modified: 07/22/2014
Cancellation Policies are subject to change by the cruise line. For the most current Ponant Cruises and Refund Policies, please refer to the Ponant Cruises website or a Ponant Cruises brochure.
Link to Ponant Cruises cancellation policies: https://us.ponant.com/terms-conditions/
